Email Support Only

Support for account, app, and shop issues

We currently offer support by email only. If you need help with Athrigo, draft your message below and we will open it in your default email app.

What we can help with

Send us an email for product questions, account help, or problems you run into while using Athrigo.

Account and access help

Bug reports and app issues

Email us if something is broken, a feature behaves unexpectedly, or you found a problem in the app or website.

Shop listing and content concerns

We can help with listing accuracy, reported content, policy concerns, and general marketplace questions.

Feature requests

Send us ideas for features, workflows, or quality-of-life improvements you want to see in Athrigo.

General product questions

Reach out if you need help understanding features, account workflows, or how Athrigo should behave.

Subscription Mismatches

Subscription or features not adding up? We’ll help troubleshoot and restore the full access you paid for.

Billing and Refunds

Subscriptions are managed by the store where you purchased them

If your subscription was purchased through the Apple App Store or Google Play Store, that store manages the subscription. This includes cancellations, payment updates, refunds, and billing history.

Athrigo support can answer product questions, but we cannot process store refunds or directly change store-managed subscriptions on your behalf.

Handled by your purchase platform

Subscription cancellations
Payment method updates
Plan changes billed through the store
Refund requests and billing disputes
Receipts and store billing history

Knowledge Base

Open the dropdown only to view common support problems. You will find answers specifically for Shops, Hunters, and Generally useful items.

Browse support topics and FAQs

Expand this to get quick answers to common questions, or use it as a starting point when contacting support.

General FAQs

Common support information for anyone using Athrigo.

How do I contact Athrigo support?

Athrigo support is currently email-only. Use the support form on this page or email [email protected] directly.

How long does support usually take to reply?

We usually reply within 1-2 business days. Response times can be longer on weekends or during high-volume periods.

Do I need to include my account email when asking for help?

Yes, including the email tied to your Athrigo account helps us investigate your request faster and avoid back-and-forth.

Can you issue me a refund or cancel my subscription?

Subscriptions are managed via the App Store or Play Store, so please contact the store where you purchased your subscription for cancellations or refunds. We can help answer product questions but cannot directly manage store subscriptions.

I found a shop which is inaccurate, fraudulent, or inappropriate. How can I report it?

Every shop listing has a 'Report' button (a flag icon) that you can use to submit a report about that shop. We review all reports and take action when listings violate our policies.

I found a bug or would like to request a feature. How can I share that feedback?

We welcome your feedback! Please send us an email with details about the bug you found or the feature you'd like to see. The more information you can provide, the better we can understand and address your feedback. Screenshots, steps to reproduce, and descriptions of how the issue impacts you are especially helpful.

I am not getting notifications when I expect to.

First, click the 'Push Notifications not working? Tap to try refreshing them' button in the app. If you see an error or the problem continues, please contact support with details about your device, operating system version, and the issue you're experiencing.

My referral credits aren't showing up in my account or applying to my subscription. Can you help?

We definitely want to get that sorted out for you! Please contact support with the email address associated with your Athrigo account and any details about the referral credits you have available. We will investigate and work to ensure your credits are properly applied.

Do I need to do anything to use my refferral credits after I earn them?

As long as you have auto-renew disabled for your Athrigo subscription in the store which you purchased it, your credits should apply automatically when your subscription ends.

Shop FAQs

For merchants and listing owners managing their presence on Athrigo.

I just created my shop, but it's not showing up. What should I do?

In some cases, it may take a few minutes for a new shop to appear. If you do not see it within a 24 hour period, please contact support with your shop name and any relevant details.

When I go to edit my shop, I get error messages and can't save changes. How can I fix this?

This is typically seen when there is a validation error with one of the fields. If you do not see any clear error message, please let us know and we will be happy to investigate further. In your message, include the name of your shop and any details about the changes you were trying to make.

Someone has claimed my shop name or is impersonating my shop. What can I do?

Please report the shop in the app (flag icon) and then contact support with the name of your shop and any details about the impersonation or claim. We take these issues seriously and will investigate to help resolve the situation.

My shop was banned or reported. What can I do to get it appealed or reinstated?

If your shop was banned or reported, please contact support with the name of your shop and any details you have about the ban or report. We will review the case and provide information on next steps for appeal or reinstatement if applicable.

As a shop, What is a referral credit and how do I use it?

Referral credits are rewards you can earn by referring new users to Athrigo. When someone uses your referral code to sign up for a subscription, you earn one credit for every 5 referrals. Each credit equals three months of Athrigo Shop. You can earn a maximum of three credits per year. To use your referral credits, simply share your unique referral code with others. When they sign up for a subscription using your code, the credit will be automatically applied to your account. Make sure that you have disabled auto-renew on your Athrigo subscription in the store you purchased it for the credits to work.

Start your support email

Fill this out, then use the button to open your email app with the message pre-populated.